If you’re there, Setera is there

Multichannel customer service managed by a cloud solution suitable for companies of all sizes

The all-in-one customer service solution offered as a cloud service combines different service channels into one view.

Setera´s new Contact Center+ solution providers many benefits for Setera´s old and news customers. The service based on Mitel technology is much more advanced compared with traditional call centers who have been able to handle the voice efficiently, but other customer communication has been handled separately by emails and perhaps by text messages too. The new solution brings all channels together including social media channels and web chat to be managed in the same view.

“This is also the first contact center service in the Finnish market that does not require capital investments, and is therefore available to companies of all sizes," tells Setera´s Sales Director Harri Korhonen.

Scalable cloud service allows the customer for example to add temporary personnel easily. A cloud-based solution is available anywhere, anytime and with any device.

Customer identification speeds up to service

The CRM integration of the solution enables the customer contact to be identified online and therefore gets the immediate response. Skill-based routing allows the call to be directed to the most talented customer service agent at once. As a result, the customer service is more efficient and more likely to deliver the desired outcome.

The comprehensive reporting tools attached to the solution can track the workload and quality of the customer service.

“By analysing this data, managers and executives can make better, fact-based decisions," Harri Korhonen says.

Setera is a full-featured telecom operator offering landline and mobile subscriptions as well as fiber-optic Internet connections for its business customers. All the connections, Contact Center+ and the cloud PBX service, which is well suited to other business users, are integrated into our operator platform.

“The environment we offer is unique in Finland," Korhonen concludes.

Setera's technical experts have more than 20 years of experience in producing communication solutions and the company manages the whole value chain of its operations.

"When holding all the reins, the result is better," tells Harri Korhonen.

For further information, please contact: Harri Korhonen, Sales Director, Setera Oy, , tel. +358 9 4241 9930

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